We welcome new patients to our practice. You do not have to see the doctor you are registered with, however for continuity, it is sometimes beneficial to see the same person.

Newly registering patients will be required to complete a medical history form and make an appointment to see the nurse or health care assistant. It may take up to 6 weeks to receive your records from your previous GP. It is important you attend this appointment so we can obtain medical information from you to ensure that when seen we know your medical history and any current medication you are taking. You will be given a practice booklet containing all the details about the surgery and the services we provide.

Calling at the surgery to complete and sign a registration form. Each member of the household needs their own form.

Email us at reception@crofthousesurgery.co.uk. We need to know your title, full name, current address, old address, date of birth, NHS number (if known), and the name and address of your last GP. Our receptionists will then complete the process for you, post out the relevant forms for you to sign which you can then post back to us.

Telephone consultations

For an increasing number of conditions and follow up you may be able to speak to a doctor on the telephone rather than need to make an appointment. You do not necessarily have to have an appointment with the doctor to get your test results, obtain medication or request sickness certificates. Ongoing conditions not requiring examination may also be dealt with over the telephone.

Patients can telephone the surgery at any time for advice between 9.00am and 6.00pm and request to speak to a doctor or a practice nurse. Telephone calls before 9.00am should be for only urgent problems, in order to keep the telephone lines free for making appointments.

In order for the doctor or nurse to prioritise calls the receptionist will require some details of your problem. If the doctor or nurse are available you will be put through to speak to them. If the doctor/nurse are not available then your telephone number(s) and times available will be taken. If the problem becomes more urgent before the doctor or nurse has retuned your call then you should ring the surgery again.

An appointment system is in operation in our surgery. Please note, one patient per appointment. You may see any doctor in the practice. URGENT cases will always be accommodated. Appointments are usually 10 minutes, but if you feel your problem will take longer, please request a 20 minute appointment. Requests for urgent appointments will be triaged by a doctor first. The doctor will speak to you to assess the urgency, arrange to see you or make alternative arrangements with another practice team member.

Your medication may be obtained by either...

Telephoning 01484 842652. Patients are asked not to telephone for repeat prescriptions during morning surgery as the telephones are very busy at this time. Please therefore ring after 10.30 am and always allow 48 hours before collecting your repeat prescription.

Calling in at the surgery. Allow 48 hours before collection.

Post - post your request to us together with a stamped addressed envelope.

Email - email your request to prescriptions@crofthousesurgery.co.uk and please include your full name, address and your practice computer number for security reasons. If ordering your prescription on-line please allow 48 hours

Some chemists offer a home delivery service, please contact your chemist for details. Alternatively, you can order your prescription through an electronic prescription management service and leaflets are available from the surgery.

The receptionist may at certain times ask you to make arrangements to see the doctor or nurse before another repeat prescription is issued. This is to review the progress of your medical condition and treatment.